A. AGREEMENT PERIOD The term of this Agreement varies based upon the time and mileage for which it is issued in Section B-Available Terms.  The term expires when its time or mileage is reached, whichever occurs first.  This Agreement will terminate when you sell your vehicle or your lease is assigned to another person unless it is voided or cancelled previously as described in Section H in these General Provisions.

B. LIMITS OF LIABILITY Truck Class 3-4 Vehicles – Per covered vehicle: our limit of liability shall in no event exceed $5,000 per Engine(s) (Aggregate), $3,000 per Transmission(s) (Aggregate), $3,000 per Differential(s) (Aggregate) with a TOTAL AGGREGATE Limit of Liability per VEHICLE of $7,500 or the Actual Cash Value (ACV) of your vehicle at time of repair.*Truck Class 5,6, & 7 Vehicles – Per covered vehicle: our limit of liability shall in no event exceed $10,000 per Engine(s) (Aggregate), $6,000 per Transmission(s) (Aggregate), $6,000 per Differential(s) (Aggregate) with a TOTAL AGGREGATE Limit of Liability per VEHICLE of $15,000 or the Actual Cash Value (ACV) of your vehicle at time of repair.*Truck Class 8 Vehicles – Per covered vehicle: our limit of liability shall in no event exceed $15,000 per Engine(s) (Aggregate), $7,500 per Transmission(s) (Aggregate), $7,500 per Differential(s) (Aggregate) with a TOTAL AGGREGATE Limit of Liability per VEHICLE of $20,000 or the Actual Cash Value (ACV) of your vehicle at time of repair.**The Actual Cash Value (ACV) will be determined via use of the Black Book Official Used Truck Guide or NADA Official Used Truck guide, at the discretion and option of Owner Operators Warranty Company.

C. MAINTENANCE REQUIREMENTS UNLESS REQUIRED MAINTENANCE IS PERFORMED ACCORDING TO THESE REQUIREMENTS, WE HAVE THE RIGHT TO DENY COVERAGE. DOCUMENTED AND VERIFIABLE PROOF THAT MAINTENANCE REQUIREMENTS WERE PERFORMED WILL BE REQUESTED PRIOR TO ANY AUTHORIZATION FOR REPAIRS. Assure that your vehicle has fluids and filters serviced according to the required maintenance as follows:
   Class 3 through 7 requires the engine oil and filter to be replaced by a licensed service facility every six (6) months or ten (10) thousand miles, whichever occurs first, unless the manufacturer requires more frequent intervals.  Transmission and differential assemblies must be serviced according to manufacturer recommended service intervals with a ten (10) day and 2,500 mile tolerance.
   Class 8 requires the engine oil and filter to be replaced by a licensed service facility every six (6) months or 15,000 miles , with a ten (10) day and 2,500 mile tolerance, unless the manufacturer requires more frequent intervals.  Transmission and differential assemblies must be serviced according to manufacturer recommended service intervals with a ten (10) day and 2,500 mile tolerance. You must keep receipts and work orders that verify the services performed. Your Vehicle identification number, the mileage and date of service MUST appear on these receipts.

D. IF YOU HAVE OTHER COVERAGE If the manufacturer or repairer agrees to cover all or part of the costs of a breakdown, we are responsible only for any additional costs. If you have the right to recover against another party for anything we have paid under this Agreement, your rights shall become our rights. We shall recover only the excess after you are fully compensated for your loss by the other party.

E. THE STANDARD DEDUCTIBLE PER COVERED CLAIM
0-5 Model Years Old 15%
6-8 Model Years Old 20%
9+ Model Years Old 30%

F. YOUR ASSISTANCE AND COOPERATION If we request, you agree to assist us to enforce your right against any manufacturer or repairer who may be responsible to you for the costs of repairs we provided.

G. ARBITRATION AND EXCLUSIVE FORUM FOR DISPUTE RESOLUTION In the event of any kind of disagreement between you and us concerning your coverage under this agreement or concerning the costs of repairs, you must make a written demand to us for arbitration. You agree that Arbitration is the sole method of dispute resolution between us. Your written demand for arbitration must be done and received by us within sixty (60) days of the day you filed your claim.  Each party will select one certified arbitrator. The two arbitrators will select a third arbitrator.  Each of the parties will pay equally the total of the three (3) arbitrators selected.  The in-person arbitration hearing will take place only and exclusively in Macomb County, Michigan unless both you and we agree in writing to a different hearing location. The rules utilized by the American Arbitration Association will apply. A majority decision from the three (3) arbitrators will be binding between you and us.

H. HOW THIS IS CANCELLED – INCLUDING REFUNDS AND CHARGES OR VOID
 We may cancel this Agreement for: non-payment of any charge when due, misrepresentations in obtaining this agreement or for submission of a fraudulent claim.
We may void this Agreement for failure to strictly conform to all Terms and Conditions as outlined herein. Failure to act as and required will render this warranty null and void as of the date any requirement was due and not performed. Once voided, all rights and privileges afforded by the warranty are forfeited including the validation of any claim and the right to a refund.
The lien holder may cancel this Agreement for non-payment or as a result of documented and verifiable repossession or total loss of the vehicle within sixty (60) days of the event that caused written  request for cancellation.  In case of cancellation by the lien holder, the lien holder will be named on the refund check. An odometer statement showing the Odometer Miles at the date of request will be required. We will refund a pro rata portion of the Agreement charge we received reflecting the greater of the days in force or miles driven based on the term of the plan selected and the date coverage began, less a $75.00 administration fee or less 10% of the Agreement charge, whichever is greater.
A refund is not available if any claim is pending or has been paid.

 

YOUR RESPONSIBILITIES IF YOU HAVE A BREAKDOWN:

a. Use all means to protect your vehicle from further damage.

b. IF you experience a breakdown please call 586-493-0754 between 9:30am and 4:30pm (EST), Monday through Friday.

c. Furnish Owner Operators Warranty Company with such information as we may reasonably require, and, if requested, provide proof of your vehicle's regular maintenance as required in this Warranty Agreement.

d. Allow Owner Operators Warranty Company to examine your vehicle if we ask to do so.

e. A claim must be filed within ten (10) days of component failure with Owner Operators Warranty Company at 586-493-0754

f. Authorize the repairer to perform necessary diagnostic work. You will be required to pay the costs of diagnostics if the mechanical breakdown is not covered by this warranty.

g. Obtain authorization from Owner Operators Warranty Company prior to beginning any covered repairs.

h. Claims are to be paid directly to the REPAIRER ONLY.

i. Customer service hours are 9:30 am to 4:30 pm (Eastern Time) Monday through Friday and they can be reached at 586-493-0754. This Agreement applies only to breakdowns occurring within the United States of America.

 

WHAT THIS AGREEMENT DOES NOT COVER:
THIS AGREEMENT DOES NOT PROVIDE COVERAGE FOR:

a. Your Vehicle if it has a salvage title.


b. Costs covered by any warranty of the manufacturer, state required dealer warranty, or a repairer's guarantee regardless of whether they honor such warranty of guarantee.


c. Costs incurred to improve operating performance as a result of normal wear and when the component is within manufacturer's tolerance or specification. This exclusion includes calve and ring repairs designed to improve engine compression, reduce oil consumption and diminished performance, or to remove sludge or carbon deposits.


d. Any failure regardless of cause if Preventive Maintenance for the failed component was not performed as outlined in Section Maintenance Requirements.


e. Any failure of Excluded Components as listed on Page 2. The following list of components are covered only if damaged by the failure of a covered component: head gaskets, other seals and gaskets, block, housing(s) or cylinder head(s), oil leaks, harmonic balancer, engine tune-up, spark plugs, glow plugs, filters, lubricants, injectors, injector sleeves/cups, turbocharger, fluids, coolers, water pump, coolant, refrigerant, fasteners, flywheel/flexplate.


f. Any repair or replacement of a covered component if a breakdown has not occurred. Wear and tear, excessive oil consumption, loss of compression and the gradual reduction in operating performance is not covered unless and until manufacturer's tolerances are exceeded.


g. A breakdown caused by or contributed to by operating the vehicle without proper levels or specification (type) fluids, lubricants, coolants or using improper or contaminated fluids.


h. A breakdown caused by the failure of a non-covered part, corrosion, rust, dirt or dust. Any loss or breakdown resulting from racing or other competitive driving, operator error, collision, fire, theft, vandalism, riot, war, lightning, earthquake, windstorm, hail, water, freezing, flood, salt, environmental damage, or Acts of God.


i. Incidental or consequential loss or damage, loss of time, use, inconvenience, profits, wages, towing expense, lodging, meals, and storage resulting from a breakdown.


j. Any liability or property damage, injury or death of any person, punitive or exemplary damage and/or attorney fees, arising out of the operation or use of your vehicle.


k. Your Vehicle if the odometer or ECM has been stopped, altered, or misrepresents your vehicle's actual mileage. Factory ECM's/ECU's (Electronic Control Modules/Units) parameters, codes, warning systems and alarms cannot be altered and must be in working order at all times while this Agreement is in effect.


l. A pre-existing breakdown or failure or an improper prior repair whether performed subsequent to purchase or prior to the sale date. These conditions may not have been known to the parties at time of vehicle sale. A breakdown caused by or involving modifications or alterations made to your vehicle that were not performed by the manufacturer or selling dealer. Examples include but are not limited to: emission control, exhaust system and engine modifications.


m. A breakdown caused by abuse, misuse, negligence, towing, overloading, or hauling that exceeds the manufacturers recommendations for your vehicle.


n. Your vehicle if used for rental, limousine service, law enforcement, emergency service, security service or snow plowing (without the authorization from the Authorized Administrator).


o. A breakdown or the increased damage caused by the continued operation of an impaired vehicle. If initial damage can be determined to be covered component an estimate of damages will be determined by the Authorized Administrator and any coverage, if provided, will be limited to those repairs.


p. A non-U.S. or Canada specification vehicle.


q. For any claim that was not authorized in advance by Owner Operators Warranty Company.


r. Shop materials or hazardous waste disposal charges. WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE IS EXPRESSLY EXCLUDED

 

MECHANICAL BREAKDOWN LIMITED WARRANTY AGREEMENT


MEDIUM TO HEAVY DUTY TRUCK PROGRAM APPLICATION


37102 Groesbeck Hwy,
Clinton Township, MI 48036
586-493-0754

This Limited Warranty Agreement is between the customer listed below and Owner Operators Warranty Company (OOW), the Authorized Administrator for BACK ON THE ROAD 5000 programs.  The customer must obtain prior authorization from OOW before beginning any repairs covered by this agreement.  The OOW claim number is 586-493-0754.  The customer agrees that they have read and understand the entire terms and conditions of this Limited Warranty Agreement as selected.

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