SUMMARY OF CUSTOMER RESPONSIBILITIES
(See your Warranty Contract for Complete Details)


REQUIREMENTS: All required maintenance must be performed by a qualified, licensed service facility. You are not allowed to perform these services yourself.
Keep all YOU MUST HAVE receipts and work orders in the event of a claim.


1. ENGINE FLUID/FILTER SERVICES
Class 3-7 Replace Oil / Filter every 6 months or 10,000 miles, Whichever occurs first* (10 day / 2500 mile grace period)
Class 8 Replace Oil / Filter every 6 months or 15,000 miles, Whichever occurs first* (10 day / 2500 mile grace period)
* Unless manufacturer requries more frequent intervals
2. Transmission / Differential Services: Service according to Manufacturer's requirements.
3. You must keep all service receipts and work orders. These documents must include all customer and truck information including mileage at time of service, date of service, and VIN (Vehicle Identification Number.) They must be presented in the event of a claim. Hand written logs or receipts that cannot be verified by the service provider are not acceptable.

IF YOU HAVE A BREAKDOWN:

1. Call Owner Operators Warranty Company at 586-493-0754 immediately. Please call between 9:30 am and 4:30 pm (Eastern Time) to speak with a representative. Please leave a message if you are unable to speak with a representative.
2. Follow instructions given by the Claims Adjuster, discontinue operation of the vehicle immediately. If towing is required, the expense will be your responsibility.
3. Authorize your chosen, qualified, ASE Certified Diesel Mechanic Repair Facility to diagnose the breakdown. If the claim is not validated by our CLAIMS DEPARTMENT, for whatever reason, the vehicle owner /lessee will be responsible for diagnostics and repairs.
4. THE REPAIR FACILITY must obtain Authorization from our CLAIMS DEPARTMENT prior to the beginning of any repairs.
5. Claims are paid to the Repair Facility and only upon completion of authorized repairs. NO vehicle owner/lessee reimbursement will be made.

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